I have a friend that accidentally tipped over her PC. I checked it out cause she said the PC would shut down after a few minutes of being on. I found that her CPU fan, a new, pretty heave fan with heatsink, had gotten loose. I took it apart to see if there was any damage but all seemed well. Now it won't even get passed the first couple of screens before the book screen. I saw at one point it mentioned the CPU overheating. I figure it must be the lack of thermal compound since it got separated. I believe the heat from the CPU is not transferring to the heatsink properly and is therefor overheating.
Would adding new thermal compound fix this problem? I can't remember what kind of CPU but this is an Alienware PC so i figure it has to be pretty good. She got it from a pawnshop. Thanks for any advise.